Really fascinating. Kudos to Chris Coyier for having the patience to sit down and have this conversation.
It's really terrifying what people can do to you on the internet, and how frequently the weaknesses come from people at the companies you trust your information to. It's ridiculous that someone can call in, say the right piece of software's name, and get your social security number. There have to be more thorough security measures for these companies spreading this information, even from one employee to another.